Returns, Exchanges, and Cancellation of a Transaction

This page is a content and service framework only. An Israeli attorney must complete and approve the time limits, exceptions, cancellation fees, shipping costs, and rights applicable to each type of transaction before publication.

Would you like to return or exchange an item?

1. Stop using the product, and do not install or modify it.
2. Keep the packaging, labels, accessories, and any included gifts.
3. Contact us with your order number, date of receipt, and requested action.
4. Describe whether the product was opened, tried on, installed, or used.
5. Wait for return instructions and an approved return address.

Sending a product without prior coordination does not guarantee that it will be accepted or refunded.

How a request is reviewed

• Mandatory rights under the law.
• The date of the request and delivery.
• The type of product and whether a legal exception applies.
• The condition of the product, packaging, and contents.
• Whether the issue is nonconformity, a defect, or a change of mind.
• Shipping costs and cancellation fees, where permitted and approved.

Nonconforming or defective product

Do not attempt to repair it. Include a photo and an accurate description. A safety or protective product suspected of being damaged must not be used again before inspection.

Products that may require special conditions

[Legal counsel to complete the precise list: custom-made/specially ordered products, hygiene products, opened products, software/media, consumables, protective equipment, or another product—only to the extent permitted by law]

Refund

[Complete the method, timeframe, permitted deductions, and implications for coupons/gifts in accordance with the law and the payment provider]

Frequently asked questions

I tried on a size. Can I exchange it?

Contact us without removing the labels or using the item. Eligibility will be reviewed based on the product, its condition, and the law.

I installed an accessory and discovered it doesn't fit

Stop using it and contact us. Installation or signs of use may affect eligibility; checking fit before installation is especially important.

Who pays for return shipping?

It depends on the reason for the return and the law. The final wording will specify this.

How long does it take to receive a refund?

The final wording will specify the timeframe in accordance with the law and the payment method.

Are in-store purchases subject to the same terms?

The law may distinguish between a distance sale and an in-store purchase. Final terms will be specified following legal review.

Start a return request