Deliveries and pickup

Shipping and Pickup

This is a proposed service description, not a final policy. Costs, service areas, address, operating days, and delivery commitment must be approved before publication.

Order Processing

After payment, a confirmation message will be sent. The order will undergo an inventory and details check. If you selected a fit-check request, we may contact you before dispatch.

Delivery Time

Proposed service commitment: 2–7 business days, unless otherwise stated on the product page or at checkout. Operational and legal approval is required; an older source states up to 14 business days, so this must not be published until a decision is made.

The order date, Friday, Saturday, holidays, and non-operating days are not necessarily business days. Remote areas, special-order products, or events beyond the parties’ control may affect delivery, subject to applicable law and notice to the customer.

Shipping Costs and Areas

[Complete the cost table, free-shipping threshold if applicable, remote areas, and shipping providers]

The final price and available service options will be displayed at checkout before payment.

Tracking

When a tracking number is available, it will be sent via the selected channel. An update stating “handed over to the shipping company” does not confirm delivery to the customer.

Self-Pickup

Pickup will be available only after notification that the order is ready. Business address: 17 Sinai Street, Petah Tikva—subject to confirmation. Please bring your order number and identification if required.

Damaged or Missing Package

Photograph the packaging before opening it, the label, and the damage; keep all contents and contact us promptly with your order number. If a safety-related product is damaged, do not use it until it has been inspected.