Product Warranty and Service

The wording must be approved by suppliers and legal counsel. Specific warranty terms on a product page or in a manufacturer’s document take precedence only to the extent that they are lawful and do not diminish mandatory rights.

Before Contacting Us

Stop using the product if the defect may pose a safety risk.
Do not disassemble, glue, sand, or repair it.
Photograph the product, the defect, the label, and the connection.
Have the order number, model, and date the issue was discovered ready.
Describe how the product was used, its storage conditions, and any unusual event.

Claims Process

Submit a claim and verify the purchase/product.
Conduct an initial safety screening.
Determine whether the claim will be handled by Blis‑Top, the importer, or the manufacturer.
Receive the product if required, by arrangement.
Provide an update on the inspection, repair, replacement, or reasoned denial.

A Warranty Is Not Maintenance

Dirt, a loose part, a battery, strap wear, or improper storage do not necessarily constitute a defect. On the other hand, do not assume that an issue is “wear and tear” without an inspection. Follow the manufacturer’s instructions.

Protective and Safety Equipment

A fall, impact, exposure to moisture or heat, structural modification, or service date may require taking the product out of use and having it inspected by the manufacturer. Do not perform a destructive “home test” or continue using the product just because it looks fine.

Frequently Asked Questions

Do I need the original packaging?

Not always to exercise a mandatory right, but the packaging, label, and accessories help identify and handle the product. The final wording will clarify this.